Terms & Conditions (UK) — myaicards

myaicards is operated by MYAICARDS LTD, a company registered in England and Wales/Scotland/NI under company number 16369856 with registered office at 3 Castle Street, Wingrave, Aylesbury, England, HP22 4PT. Our trading address is 3 Castle Street, Wingrave, Aylesbury, England, HP22 4PT. Our contact email is [email protected].

We may contact you by email, SMS, push notification, or post using the details attached to your account or order.

You must be 18+ to make a purchase. You may create an account at 13+ with consent of a parent/guardian; parents are responsible for under‑18s' activity.

myaicards lets you create a personalised greeting card by generating or uploading images, customising text, and ordering a physical card to be printed and shipped. Images may be generated using third‑party AI services (currently OpenAI).

When you request generation, we send your prompts (and any uploads) to an AI provider to produce Generated Images. These are algorithmically generated and may contain artefacts or unexpected elements. We leave the moderation of requests and outputs to the AI provider (see Section 9).

Unless otherwise displayed in your account, generation is limited to 15 images per rolling 24‑hour period per verified account. Uploads per request: up to 5 images; supported formats: JPEG/PNG (HEIC may be converted server‑side). We may apply IP‑based registration limits (e.g., one new account per IP per day) and rate‑limits to protect the service.

Email verification is required before generation features are available.

You place an order by completing checkout and pressing "Pay/Checkout". We will take payment authorisation at that point.

Your order is accepted when we email you an order acceptance; at that point a contract is formed for the goods listed. If we cannot accept your order, we will notify you and refund any payment taken.

We may refuse or cancel an order (and refund) if, for example:

• (a) pricing/description errors;
• (b) duplicate orders;
• (c) corrupt/unsupported/low‑res images;
• (d) breach of Content Rules (Section 9);
• (e) suspected fraud or unauthorised payment;
• (f) we cannot meet a delivery deadline you specified;
• (g) operational limits beyond our control.

We assign an order number; please reference it in correspondence.

Unless stated otherwise, prices shown include UK VAT and include delivery. Our current price for a standard single card is £7.50 (subject to change and configuration). Final price and delivery charges are shown at checkout.

We use Stripe for payment processing. We accept the payment methods Stripe makes available at checkout. We do not store card details. Checkout sessions may expire after 24 hours; if they do, re‑create your checkout. Receipts are issued digitally.

If we discover a pricing error after you order, we will contact you for instructions before acceptance or cancel and refund.

Promotional codes apply only as stated, cannot be exchanged for cash, and are valid for the indicated period. We may vary or withdraw offers at any time to the extent permitted by law.

Cards you design using your content and/or Generated Images are "Personalised Products." Please check the spelling, names, dates, image, and content, before ordering.

Screen colours can differ from print due to device calibration and print processes. Minor variations in colour, crop, or positioning may occur and are not defects.

The software we use to display the card and personalisation content can differ from the printed product due to print processes; you accept the risk of content location being different on screen to the printed product when ordering.

Print resolution may differ from screen resolution; you accept this risk when ordering.

We do not supply press proofs unless explicitly offered for a particular product type.

Orders placed before 2pm (UK time) are aimed to be posted same day. This is an operational aim, not a guarantee. Delivery speed depends on the carrier/service you choose at checkout.

Delivery charges are shown at checkout. Some options include tracking; we will provide tracking if available.

Delivery dates are estimates; we are not responsible for delays outside our control (e.g., carrier disruption, severe weather, industrial action). If a significant delay is likely, you may cancel and receive a refund for items not dispatched.

The carrier may deliver to a neighbour or a safe place, or leave collection instructions. You are responsible for re‑arranging delivery/collection if needed.

Risk in the goods passes on delivery or attempted delivery. Title passes when we receive full payment.

We may limit shipments to certain countries. Where international delivery is offered, local customs, taxes and formalities are the recipient's responsibility.

No 14‑day change‑of‑mind right applies to goods made to your specifications or clearly personalised – every product we offer on myaicards is a personalised product, and therefore we offer no 14-day change-of-mind right. This is an exception under the Consumer Contracts Regulations 2013.

No change‑of‑mind right after access or download has begun with your consent.

Contact [email protected] with your order number and photos showing the issue as soon as possible (ideally within 3–5 days of delivery) so we can assess and resolve. We may ask you to return the item or provide photos to determine the issue.

If a Personalised Product is faulty (e.g., misprint, physical damage, wrong item) or misdescribed, we will reprint and resend or refund. We generally provide one of these remedies, not both, unless required by law.

We do not refund for:

• (a) mistakes you made in personalisation (e.g., typos, layout you approved);
• (b) low‑res images you supplied;
• (c) colour/finish variations within normal print tolerances;
• (d) delays caused by carriers after timely dispatch.

Refunds are issued to the original payment method. If we ask you to return an item, we will cover return postage where we are at fault.

Customer Content: your prompts, text, images, uploads, and other materials you supply. Generated Images: images created by the AI provider from your prompts/uploads. Personalised Product: any item incorporating Customer Content and/or Generated Images.

You must not upload, request, or include content that:

• (a) infringes copyright, trade marks, privacy, or other third‑party rights;
• (b) is unlawful, defamatory, threatening, harassing, obscene or sexually explicit;
• (c) promotes discrimination, hate, self‑harm, suicide, or illegal drugs;
• (d) includes personal data of another person without permission;
• (e) imitates or implies endorsement by another brand or person;
• (f) includes political campaign messages or references to politicians' names;
• (g) violates OpenAI or our platform policies.

We may remove, edit, decline to generate, or refuse to print content at our discretion. Breaches may result in account suspension and, where required, reports to competent authorities.

Do not automate or script access, probe or overload our APIs, or circumvent daily limits or security controls. We may throttle or suspend accounts to maintain service stability.

You retain ownership of Customer Content. You grant myaicards a worldwide, non‑exclusive, royalty‑free licence to host, use, modify (e.g., crop/resize), print, distribute, and otherwise process Customer Content and Generated Images solely to provide and improve the service, to comply with law, to address abuse/fraud, and - only with your explicit consent - for marketing/showcase.

Subject to applicable law and your compliance with these Terms, as between you and us, we assign to you any rights we may have in the Generated Images we deliver to you, to the extent permitted by our upstream AI provider's terms. We cannot guarantee that any Generated Image will be free of third‑party rights or suitable for commercial use. You are responsible for ensuring that your requested content, style prompts, or uploads do not violate others' rights.

You must have the rights or permissions to use any third‑party assets you upload or ask us to incorporate. You agree to indemnify us for claims arising from your misuse of third‑party IP (see Section 15).

Site design, templates, code, system prompts, and branding are our IP or our licensors' and may not be copied, scraped, or used except as necessary to use the service. Automated access (scrapers/bots) is prohibited without consent.

Provide accurate information and keep credentials confidential. You are responsible for activity under your account. We may require email verification and apply one‑account‑per‑person rules; we may also limit new registrations from the same IP to control abuse.

We may suspend or terminate accounts for breaches of these Terms, misuse, suspected fraud, or where required by law or regulator request.

Personal information is handled under our Privacy Notice (https://www.myaicards.com/privacy) and Cookie Policy (https://www.myaicards.com/cookies).

We keep order and transaction records as required by law and for fraud prevention. Generated images, prompts, conversations, and personalisation may be retained for operational needs (e.g., reprints, disputes) and then deleted or archived in line with our retention policy.

We send transactional emails (verification, password reset, order/shipping updates). Marketing emails and Reminder emails require opt‑in and include an unsubscribe mechanism.

We are responsible for foreseeable loss/damage you suffer that is caused by our breach of these Terms or failure to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so (e.g., death/personal injury caused by negligence; fraud; breach of your statutory rights).

We are not responsible for:

• (a) delays or failures caused by events outside our control (see Section 6);
• (b) losses arising from your misuse of the service, breach of Content Rules, or use for commercial resale;
• (c) differences between on‑screen and printed colours/finishes within normal tolerances;
• (d) carrier handling after timely dispatch.

We supply goods for domestic/private use. If you use the service for business purposes, we exclude liability for loss of profit, business or revenue to the maximum extent permitted by law.

You agree to indemnify us against claims, losses and costs (including reasonable legal fees) arising from: (i) your Customer Content; (ii) your breach of these Terms; or (iii) your infringement of third‑party rights.

We aim for continuous availability but do not guarantee uninterrupted service. We may suspend or modify the service for maintenance, security, legal compliance, or technical reasons.

We may add, remove, or change features (including AI models, pricing, or limits). Material changes that negatively impact existing orders will be communicated and handled fairly (e.g., refund or cancellation options).

We may end the contract and refund you (less reasonable costs incurred) if you materially breach these Terms or fail to provide necessary information (e.g., valid address).

We may update these Terms by posting the new version with an updated "Last updated" date. For material changes, we will provide reasonable notice where feasible. Continued use after changes constitutes acceptance.

We may assign or transfer our rights and obligations to another organisation. You need our written consent to transfer your rights.

No third party has rights to enforce these Terms.

If a provision is unlawful or unenforceable, the rest remains in force.

Delay in enforcing rights does not waive them.

These Terms are governed by English law. You can bring legal proceedings in the courts of England and Wales.